Privacy Policy
PRIVACY POLICY
Last updated: 26 September 2026
Elliotts Roofing NE respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quotation, instruct us to carry out roofing works, visit our website or social media pages, or otherwise deal with our business.
For the purposes of UK data protection law, Elliotts Roofing NE is the data controller responsible for the personal information described in this policy.
1. OUR CONTACT DETAILS
Business: Elliotts Roofing NE
Contact: Aaron Elliott – Managing Director
Address: 2 Tunstall Road, Newton Aycliffe, DL5 7AH
Email: Aaronaycliffe@gmail.com
Telephone: 07803476410
If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us using the details above.
2. PERSONAL INFORMATION WE MAY COLLECT
Depending on your dealings with us, we may collect and process information including:
Your name;
Home, business or site address;
Email address;
Telephone number;
Billing and invoicing details;
Details of the property or site where works are required;
Details provided when requesting an estimate or quotation;
Information about roofing defects, repairs or proposed works;
Photographs and videos of roofs, buildings, defects and completed works;
Correspondence by email, telephone, text message, WhatsApp, social media or other messaging services;
Quotations, contracts, variations, invoices and payment records;
Information relating to complaints, warranty claims or remedial works;
Details of suppliers, subcontractors and other business contacts;
Website enquiry information;
IP address, device and website usage information where collected through our website;
Any other information you voluntarily provide to us.
We will normally only collect information that is reasonably necessary for us to provide our services or operate our business.
3. HOW WE COLLECT YOUR INFORMATION
We may receive personal information:
Directly from you;
Through telephone calls, emails and messages;
Through our website or online enquiry forms;
Through Facebook and other social media platforms;
During property surveys and site visits;
Through quotation or tender requests;
Through builders, contractors, managing agents, landlords or other parties who ask us to contact you;
From suppliers, subcontractors and professional advisers;
From publicly available business information where appropriate.
Where information is supplied to us by another person or organisation, we will only use it where we have a lawful reason to do so.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Respond to enquiries;
Arrange surveys and site visits;
Prepare estimates and quotations;
Discuss and agree proposed roofing works;
Enter into and manage contracts;
Carry out roofing, repair, maintenance and associated works;
Order and arrange delivery of materials;
Arrange scaffolding, skips, plant or other services where required;
Communicate with customers before, during and after works;
Manage variations or additional works;
Issue invoices and collect payments;
Maintain financial and accounting records;
Provide guarantees and deal with warranty claims;
Investigate complaints or disputes;
Keep photographic records of existing conditions and completed works;
Manage health and safety obligations;
Manage suppliers and subcontractors;
Maintain appropriate business and insurance records;
Prevent fraud or misuse of our services;
Establish, exercise or defend legal claims;
Promote our services where legally permitted;
Improve our services and business operations.
5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION
Under UK data protection law, we must have a lawful reason for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, this includes:
Providing a quotation;
Arranging a roof survey;
Communicating regarding proposed works;
Carrying out agreed roofing works;
Managing payments, variations and warranties.
Legal Obligation
We may process information where necessary to comply with legal obligations, including:
Tax and accounting requirements;
Health and safety requirements;
Employment obligations;
Insurance requirements;
Responding to lawful requests from public authorities.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
These interests may include:
Operating and managing our roofing business;
Keeping appropriate project records;
Protecting our business against fraudulent or disputed claims;
Recovering outstanding payments;
Maintaining site photographs and records;
Improving our services;
Maintaining security;
Managing customer relationships;
Establishing or defending legal claims.
Consent
Where required, we may rely on your consent, particularly for certain forms of marketing or use of photographs where individuals are identifiable.
Where processing is based on consent, you may withdraw that consent at any time.
6. PHOTOGRAPHS AND VIDEOS
As part of our roofing work, we may take photographs or videos before, during and after the works.
These may be used to:
Record the condition of a roof or property;
Support a quotation;
Document defects;
Demonstrate work completed;
Support warranty, insurance or dispute records;
Provide progress updates to customers;
Maintain health and safety or quality records.
We may also wish to use photographs of completed work for our website, Facebook page or other advertising.
Where photographs clearly identify an individual, vehicle registration, house number or other private information, we will take reasonable steps to avoid unnecessary disclosure.
Where appropriate, we will obtain permission before using identifiable customer information for promotional purposes.
7. MARKETING
We may occasionally contact existing customers about roofing services that may be relevant to them where permitted by law.
We will not sell your personal information to marketing companies.
Where consent is required for marketing by email, text message or similar electronic communication, we will obtain it before sending such communications.
You can ask us to stop sending marketing communications at any time by contacting us.
We may retain a minimal record of people who have opted out so that we can make sure we respect their wishes in the future.
8. WHO WE MAY SHARE YOUR INFORMATION WITH
We do not sell or rent your personal information.
Where reasonably necessary, we may share information with:
Our employees and authorised workers;
Roofing subcontractors;
Scaffold contractors;
Skip and waste contractors;
Suppliers and merchants;
Plant and equipment hire providers;
Accountants and bookkeepers;
Insurance providers and brokers;
Banks and payment providers;
IT, email and website service providers;
Professional advisers;
Main contractors or contract administrators where we are working as a subcontractor;
Warranty providers or manufacturers;
Debt recovery services where invoices remain unpaid;
Solicitors or other legal advisers;
HM Revenue & Customs;
Local authorities, regulators, police or other authorities where required by law.
We will only share information that is reasonably necessary for the relevant purpose.
Where another business processes personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection arrangements are in place.
9. INTERNATIONAL DATA TRANSFERS
Some services we use, including website, email, cloud storage or social media providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are used where required.
10. HOW WE KEEP YOUR INFORMATION SECURE
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access;
Accidental loss;
Misuse;
Disclosure;
Alteration;
Destruction.
Measures may include password-protected devices and accounts, restricted access, secure cloud services, appropriate backups and limiting access to information to those who reasonably need it.
No electronic storage or communication system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.
11. HOW LONG WE KEEP PERSONAL INFORMATION
We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.
As a general guide:
Enquiries and quotations that do not proceed:
Normally retained for up to 2 years.
Customer contracts, quotations, invoices, variations and project records:
Normally retained for up to 6 years following completion of the works, or longer where reasonably required because of a warranty, dispute, insurance matter or legal obligation.
Financial and accounting records:
Retained for the period required by applicable tax and accounting legislation.
Photographs and site records:
May be retained alongside the relevant project record where they are necessary for warranty, quality, insurance, contractual or legal purposes.
Marketing records:
Retained until you withdraw consent, unsubscribe or the information is no longer required.
Supplier and subcontractor information:
Retained for as long as necessary for the business relationship and any subsequent accounting, contractual or legal requirements.
Retention periods may be extended where information is required in connection with an ongoing claim, dispute, investigation or legal obligation.
12. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
Ask us for a copy of the personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Ask us to delete your information in certain circumstances;
Ask us to restrict the way we use your information;
Object to certain uses of your personal information;
Ask for certain information to be transferred to you or another organisation;
Withdraw consent where our processing relies upon consent;
Object to direct marketing at any time.
Some rights are subject to legal exemptions and may not apply in every situation.
To exercise any of these rights, please contact us using the details in Section 1.
We may need to confirm your identity before providing personal information or acting on a request.
13. DATA PROTECTION COMPLAINTS
If you have concerns regarding the way Elliotts Roofing NE handles your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
You also have the right to raise a concern with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
14. WEBSITE COOKIES
Our website may use cookies and similar technologies that are necessary for the website to operate correctly.
If we use optional technologies such as analytics, advertising cookies, tracking pixels or similar tools, these will be managed in accordance with applicable privacy and electronic communications requirements.
Where consent is required, optional cookies will not be activated until the website visitor has made the appropriate choice.
Further details may be provided through a separate Cookie Policy or website cookie banner.
15. SOCIAL MEDIA
Elliotts Roofing NE may operate pages or profiles on social media services including Facebook.
If you contact us through a social media platform, the platform may also process your personal information in accordance with its own privacy policy.
We are not responsible for the privacy practices of third-party social media platforms.
Information sent to us through social media may be transferred into our own business records where necessary to respond to your enquiry, provide a quotation or manage contracted works.
16. LINKS TO OTHER WEBSITES
Our website or social media pages may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website you visit.
17. CHILDREN'S INFORMATION
Our roofing services are not directed at children and we do not intentionally collect personal information from children unless there is a legitimate and lawful reason for doing so.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
Our business;
The services we provide;
The technology we use; or
Applicable data protection requirements.
The latest version will be made available through our website or on request.
19. CONTACT US
For questions, requests or complaints regarding personal information, please contact:
Elliotts Roofing NE
For the attention of: Aaron Elliott – Managing Director
Address: 2 Tunstall Road, Newton Aycliffe, DL5 7AH
Email: aaronaycliffe@gmail.com
Telephone: 07803476410
Last updated: 26 September 2026